Privacy Policy

1. Who We Are

Cheers DMC is a Destination Management Company specializing in destination management, corporate events, meetings and incentives (MICE), tailor-made travel experiences, and experiential projects in Brazil.

For the purposes of this Privacy Policy, "Cheers DMC", "we", "our", or "us" refers to Cheers DMC.

2. Information We May Collect

Depending on how you interact with our website, we may collect certain information, including:

Information You Provide

When you contact us, request information, or submit a form, we may collect:

• Full name;
• Company name;
• Email address;
• Telephone or WhatsApp number;
• Country or location;
• Travel or event requirements;
• Preferred travel dates;
• Number of travelers or participants;
• Information included in your message;
• Other information you voluntarily provide.

You are not required to provide information unless it is necessary for us to respond to your request or provide a requested service.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, such as:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Language preferences;
• Pages visited;
• Date and time of access;
• Referring website;
• General website usage information.

This information may be collected through cookies, analytics tools, server logs, and similar technologies.

3. How We Use Your Information

We may use personal information to:

• Respond to inquiries and requests;
• Communicate with you regarding our services;
• Prepare travel proposals and itineraries;
• Provide destination and event information;
• Organize requested travel services;
• Manage business relationships;
• Improve our website and services;
• Understand how visitors use our website;
• Maintain website security;
• Prevent fraud, abuse, or unauthorized activity;
• Comply with applicable legal obligations.

We will only use personal information for purposes that are compatible with the reason it was collected or otherwise permitted by applicable law.

4. Legal Basis for Processing

Depending on the circumstances and applicable legislation, we may process personal information based on:

• Your consent;
• The performance or preparation of a contract;
• Compliance with legal obligations;
• Our legitimate business interests;
• Protection against fraud, security threats, or misuse;
• Other lawful grounds permitted by applicable data protection legislation.

Where processing is based on consent, you may withdraw your consent at any time, subject to applicable legal limitations.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and support analytics or marketing activities.

Essential Cookies

Necessary for the website to function properly.

Analytics Cookies

Help us understand how visitors use our website and how we can improve it.

Preference Cookies

Allow the website to remember certain settings and preferences.

Marketing Cookies

May be used to measure campaigns or provide more relevant advertising, where applicable.

You may be able to manage or disable cookies through your browser settings or through any cookie management tools available on our website.

Disabling certain cookies may affect website functionality.

6. Analytics and Third-Party Technologies

We may use third-party services to help us understand website traffic, measure performance, communicate with users, or improve our marketing activities.

These providers may process certain technical or usage information according to their own privacy policies.

Where applicable, third-party services may include analytics, advertising, communication, hosting, website security, payment, CRM, or other technology providers.

7. Sharing of Personal Information

We do not sell your personal information.

We may share information with trusted third parties when necessary to operate our business or provide requested services.

These may include:

• Hotels and accommodation providers;
• Transportation providers;
• Event venues;
• Restaurants;
• Tour and activity operators;
• Travel service providers;
• Technology and hosting providers;
• Communication platforms;
• Analytics providers;
• Professional advisers;
• Government authorities where legally required.

We only share information where there is an appropriate legal basis and, where applicable, appropriate contractual or security safeguards.

8. International Data Transfers

Because Cheers DMC operates in an international travel environment, personal information may sometimes be processed or transferred to service providers located in countries other than your country of residence.

Where required by applicable data protection laws, we will take appropriate measures to protect personal information when it is transferred internationally.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide requested services;
• Maintain business records;
• Resolve disputes;
• Enforce agreements;
• Comply with legal, tax, accounting, or regulatory obligations.

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

10. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to your personal information;
• Request correction of inaccurate information;
• Request deletion of certain information;
• Request restriction of certain processing;
• Object to certain processing activities;
• Request data portability where applicable;
• Withdraw consent where processing is based on consent;
• Request information about how your data is processed.

Certain rights may be subject to legal exceptions or limitations.

To exercise your rights, please contact us using the information provided below.

12. Children's Privacy

Our website is intended for a general audience and is not specifically directed at children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

13. Third-Party Websites

Our website may contain links to websites, platforms, or services operated by third parties.

This Privacy Policy does not apply to those external websites.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, technology, services, or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this page periodically.